A 60–minutes Ticket Resolution Warranty
Each ticket you post to the client assistance Department will be responded to within approximately one hour. The general requests are going to be solved instantly. Nevertheless, if the support request you have sent requires some help from a competent admin technician, we will forward the ticket to him and will inform you about the postponement.
Qualified Technical Help And Support Service
Our tech help Dept will be on duty for you day and night to to handle all help request tickets that you send to us. We offer customer support for the packages that are pre–configured on your web server. These include our in–house designed Website Control Panel, the selected Operating System and also the server administration panel (based on the VPS type).
An Informative Help Zone
Each section of the Website Control Panel that comes free–of–charge with your VPS has an internal collection of articles. You will see a number of in–depth how to posts and an array of step–by–step video guides that show all the essential website management jobs. You can view them by simply clicking the Help or Video keys in the top right corner of each Control Panel section.