A 1–Hour Ticket Response Guarantee
We provide a 60 min response warranty for any support ticket or email that you send to the customer care team. We’ll swiftly answer all the common inquiries and forward the case to our sysadmins if additional assistance is needed. If you take advantage of our Admin Services package, we will execute any of the included server management services at a time that has been agreed upon upfront.
A Top–Class Customer Support Service
We’ll be at your disposal 24/7 to reply to any inquiries that you may have regarding our Website Control Panel or any of the applications that we have installed for you on the dedicated hosting server. If you also require assistance tackling server admin procedures, you can take a glance at our Admin Services package, which includes data backup hard disk drive space, OS updates on a weekly basis, server monitoring and restarting procedures, as well as troubleshooting and software installation procedures
An Easy–to–Navigate Help Area
Every Linux dedicated hosting server is fitted out with our charge–free Website Control Panel, which sports an integrated knowledge base plus a group of step–by–step video tutorials. Whenever you need assistance while working with the Website Control Panel, just press the Videos or Help buttons located in the upper right corner.