One-Hour Response Guarantee in Cloud Website Hosting
Our Linux cloud website hosting include a one-hour response time guarantee, so irrespective of what enquiry or complication you might have, we’ll always be there to lend you a helping hand. In fact, it seldom takes more than half an hour to get an issue fixed or an inquiry answered, and this is valid for both pre-sales and technical matters. Our customer support team members will be at your service 24-7, even on national holidays and weekends, so you will always get immediate support. We are aware of exactly how precious time can be, so by the time we reply to your ticket or e-mail, we will have looked into the matter and, in case we haven’t figured out a solution, we’ll supply you with more information about what you have to do on your end – when the situation demands it. With our support services, you can rest assured that there will be somebody to assist you right away, no matter what time of day or night it is.
One-Hour Response Guarantee in Semi-dedicated Hosting
With a semi-dedicated server account from our company, you can take full advantage of our ultra-fast support service. You will get an answer to any support ticket posted via the hosting Control Panel or email sent to our customer and technical support staff within the hour. The response time is guaranteed and it is valid irrespective of the issue – billing or technical. It often takes substantially less time to investigate and troubleshoot a problem. We’ll supply you with more information if the solution involves something that needs to be done on your end. In case you touch base with us during national holidays or weekends, the response time will be exactly the same and since our support team will be at your service 24x7, you will obtain timely assistance for practically any billing, general or technical issue irrespective of the hour at which you contact us.