A live chat is a real-time way of communication between a web hosting provider's support crew and its clients. It is a very efficient way to receive some info about the hosting services or get some problem resolved since you're talking to a live representative. The advantages of using a live chat service rather than calling or opening a support ticket are the smaller possibility of errors at the time you exchange information like usernames or domain names, the more rapid response time because the communication is live as well as the fact that you don't have to stay on the chat all the time - you'll be able to do another thing while the representative investigates the issue involved. Also, you'll be able to connect with a live chat room from any computer which is connected to the Internet, avoiding the phone charges that you will have to pay when you are calling to a different country.

Live Chat Support in Cloud Website Hosting

As we believe that a lot of problems are usually resolved when you talk with a live person, we supply a live chat service for all our potential and existing customers. The chat is online every day and our customer care agents will help you with a wide range of questions and problems. If you are not our customer yet, you can find out more about our cloud website hosting plans and the web hosting platform in general so as to make sure that your sites will work efficiently on our servers. In case you already have an account and you have some questions or you encounter any kind of issues with some of our services, you'll be able to join us on our live chat and we can provide you with the required details or help you troubleshoot the problem. You'll need to open a trouble ticket for certain problems which require more time or the help of a system administrator, still for a variety of basic issues you'll receive help right away.

Live Chat Support in Semi-dedicated Hosting

Using the live chat support service that we supply with all our Linux semi-dedicated hosting, you will be able to get the replies for any questions you may have or have numerous problems dealt with instantly. Our chat service is available every single day, so that you are able to talk to an agent even on holidays and weekends. In the event that you're not sure which package is better for your websites or if our state-of-the-art cloud hosting platform matches some system requirements, you may come on the live chat before purchasing anything. In case you're a present customer, you can obtain more info about billing issues, account settings along with a number of common technical issues you may experience, for instance in case you can't install an email account in a client on your PC. Our live chat can save you a considerable amount of time no matter where you are or when you get in touch with us.