The support that you'll get from your cloud website hosting company is very important, regardless of whether you have pre-sales questions and you are not a customer yet, or you've got some technical trouble with a current account. Prompt and correct information about a question or a problem will save you a lot of time and efforts, not mentioning that this is generally a sign that you're ordering from a real web hosting provider not from a reseller. If you get a hosting account from a company that doesn't own its servers and it cannot access them directly, it is likely that you'll wait for a day or two in order to receive a response to your query, thus your sites may stay offline for ages. Alternatively, a company that offers different options for communication and has a technical support team available at any time can assist you right away and help you limit or totally avoid any kind of downtime and potential losses.

24/7 Customer Support in Cloud Website Hosting

We acknowledge the importance of receiving assistance in a timely manner, that's why our cloud website hosting services feature 24/7 tech support and various ways of contact. If you do not have an account yet, you can give us a call or use our live chat and consult with a live representative, so that you can inquire about our services or check if our servers meet the system requirements for your web sites. In this way, you won't end up ordering a service that you can't use. In case you already have your website hosting account with us, you can also open a support ticket from your Hepsia hosting Control Panel in case the issue is entirely technical or it requires more investigation. In contrast to the majority of providers that you can find today, we respond to all tickets within the hour, so you will not have to wait for an entire day. Our support services can be used round-the-clock, even during official holidays.

24/7 Customer Support in Semi-dedicated Hosting

You will be able to try out our support services even before you get a semi-dedicated server account from us since we have telephone and online chat support for billing, pre-sales and common queries. Our representatives will assist you to pick the most suitable package or give you info about our servers, to confirm if the system requirements for your web sites are met. If you're a current client, you'll also be able to contact us through email or via our ticketing system, that is accessible from the Hepsia website hosting Control Panel. We warrant that every time you use any of these 2 methods of contact, you'll get a reply within no more than one hour and that’s 24/7, including weekends and public holidays. In case you have used the hosting services of other suppliers, even large ones, you can compare the response time considering that it ordinarily takes a full day for them to take care of a support ticket.

24/7 Customer Support in Dedicated Web Hosting

All the dedicated server plans that we provide come with 24/7 support through different means of communication and with a 1-hour max answer time warranty. In case you want to learn more about the plans or you have various general or billing questions, you are able to call one of the local numbers we have around the world or you could use our live chat service and talk with a live agent. For strictly technical difficulties which need the help of a technical support person or an administrator, you are able to open a ticket from your billing Control Panel or you could send an e-mail message, because all these channels are more appropriate to keep track of a particular issue. The response time for them rarely surpasses half an hour, so that you can forget about having to wait for a whole day so as to receive assistance. Our support service is available for all the server-related matters, and the pre-installed software. When you'd like to receive help with third-party applications, you can consider adding the Managed Services upgrade that we offer with all of the plans.